Cybersecurity and Incident Response for Indianapolis-Area Businesses
Managed Services Partners is a managed IT and cybersecurity provider in Franklin, Indiana, serving businesses across the Indianapolis metro. With our security service in place, your environment is monitored around the clock, and when the platform identifies a high-priority threat, someone from our team is engaged immediately — whatever the hour. You are not filing a ticket with a vendor and waiting in a queue. You have a local company that already knows your network.
What happens when a threat is detected
With our security service in place, your environment is monitored around the clock. When the platform identifies a high-priority threat, containment can happen automatically under rules we set with you, and someone from our team is engaged immediately — whatever the hour.
The platform makes that call, not a person reading an alert the next morning. A high-confidence account compromise or a high-confidence device compromise triggers the automated response. Nobody has to notice it first.
Those rules are built around how your business actually works. If an administrator account nobody uses day to day suddenly has its password changed, we can set that as a trigger to lock the account automatically, before anyone gets to it.
From there, we run the response with you. We bring in the incident response team, stay in contact with the network operations center, and handle communication with you in plain language until it is resolved. One point of contact, based in Franklin.
Lower-severity alerts are handled differently, and deliberately so. Those reach us electronically and are worked during business hours. Not every alert is an emergency, and treating them all as one is how real emergencies get missed.
What we protect
We secure the systems a business actually runs on: endpoints and servers, email and identity, networks and firewalls, and cloud applications. Protection is delivered through security platforms we configure, monitor, and manage on your behalf, rather than software we hand you and leave you to run.
This is not antivirus, and the difference matters. Antivirus and anti-malware sit on a device and catch threats they already recognize. A monitored security service means a security operations center is watching for the pattern of an attack in progress — an account behaving unlike itself, a device doing something it has never done — around the clock, and acting on it. Antivirus alone covers the threats that have already been catalogued. It is not watching for the ones that have not been, and those are the ones that get through.
What the service includes:
- Continuous monitoring of endpoints, servers, identity, and network traffic
- Detection rules built with you, tuned to how your business actually operates
- Automatic containment of threats under those rules
- Incident response coordination — when specialist response is required, we bring in the team and manage it with you
- Email and identity protection, where most attacks begin
Where the service stops
Worth being clear about this, because plenty of providers are not. This is a preventative and proactive service. It is not a cleanup service.
It does not include backup. No backup tool, no backup plan. If you already have backups, we can use them to get you running again faster — and if you do not have them, the Free IT & Security Review is where we will tell you so, before it matters.
The specialists who perform the technical cleanup are not our staff. Professional incident response teams are engaged for the incident and billed separately. They are not part of any security package we sell. What we do is bring them in, coordinate them, and stay with you until it is finished.
We would rather you know where that line sits now than discover it during an incident.
The security platforms behind the service
We deliver security operations through two platforms: Arctic Wolf® and Todyl. Both provide continuous monitoring and a staffed security operations center, and we select and configure the right one for each client rather than putting every business on the same stack.
The platform security teams perform the technical response. Arctic Wolf and Todyl both operate their own security operations centers staffed by analysts around the clock. When an incident is confirmed, those specialists do the investigation and the technical remediation. That is a good thing — it is deep expertise that no local provider our size could staff on its own.
Our job is everything around that. We build the detection rules, we get engaged immediately when something high-priority happens, we bring the response team in, we coordinate with them throughout, and we keep you informed. You deal with us, not with a vendor’s ticket queue.
That distinction is the whole reason to buy security through a local partner rather than direct.
Free IT & Security Review
We will sit down with your team and look at what you have, at no cost and with no obligation. We review your firewalls, network, endpoints, email, backup and recovery, and phone systems, along with whatever else is on your mind.
Afterward you get a written quote covering what we would recommend and what it costs. If it helps to walk the building, a member of our team will come to you.
To be clear about what this is: it is a working session and a quote, not a formal written security report. If you need a documented assessment for an insurer, a client, or a compliance requirement, we can produce one as a separate piece of work — just ask.
Who we work with
We work with businesses and organizations across Central Indiana — companies large enough that a day of downtime is expensive, and small enough that nobody on staff wakes up thinking about security.
We are based in Franklin and serve Johnson, Marion, Hamilton, Hendricks, Boone, Morgan, Monroe, and Bartholomew counties, including Indianapolis, Greenwood, Carmel, Fishers, Noblesville, Zionsville, Plainfield, Brownsburg, Avon, Bloomington, and Columbus. If you are outside that list, call anyway — we work with clients beyond it.
Common questions
What should I do first if my business is hit by ransomware?
Disconnect affected machines from the network, but do not turn them off — powering down can destroy evidence needed to understand what happened. Do not respond to a ransom demand or delete anything, because both narrow your options later. Then call your security provider immediately. If you are an MSP client on our monitored service, call 317.412.9956 and we will engage the incident response team.
Is incident response included in the price?
The monitoring, the detection, and the automatic containment are. The specialist incident response team that performs the technical cleanup is not — those specialists are not MSP staff, and they are engaged and billed separately if an incident calls for them. Our part is bringing them in fast, coordinating them, and keeping you informed. Any provider telling you full incident response is bundled into a monthly security fee is worth a second question.
One of our machines is encrypted. Can you fix it?
In most cases the fastest and safest route is to wipe the device and rebuild it from a known-good backup, and that is work we do. What we do not do is decrypt a device, investigate or negotiate with the people behind the attack, file your insurance claim, or handle notifying your customers and vendors. That work belongs to an incident response firm, your insurer, and your attorney. We help you get the right people engaged and we handle the rebuild.
Do you answer the phone at 2:00 in the morning?
Our office hours are 8:00 AM to 5:00 PM. Outside those hours you can leave a message in our after-hours voicemail, which we monitor.
But that is not really how an overnight incident should reach us, and it is worth understanding why. If you are on our monitored security service, the platform identifies a high-priority threat and engages our team immediately, whatever the hour. You are not relying on somebody at your company noticing at 2:00 AM and knowing who to call. That is the difference the service buys you, and it is a bigger difference than a phone being answered.
Does your team do the forensic investigation?
No, and we think that is the honest answer worth giving. The security operations teams at Arctic Wolf and Todyl perform the technical investigation and remediation, with specialists who do this work all day. We build the detection rules, get engaged the moment something serious happens, bring those teams in, coordinate the response, and keep you informed throughout.
We already have antivirus and a firewall. Is that enough?
Those are necessary and they are not sufficient on their own. Antivirus catches known threats and a firewall controls traffic at the boundary, but most successful attacks now arrive through email or stolen credentials and look like legitimate activity. Continuous monitoring exists to catch what looks normal but is not.
How much does this cost?
It depends on how many people and systems you have and what level of coverage you need. The Free IT & Security Review ends with a written quote, so you will get a real number rather than a range.
Are you actually local?
Yes. We are at 2134 Holiday Lane in Franklin, about twenty miles south of downtown Indianapolis, and a member of our team will come to your building.
Talk to someone local about your security
Call 317.412.9956 or request your Free IT & Security Review.
Building a cybersecurity plan for your business? Read our nine steps to creating a cybersecurity IT plan.